New Client Orientation

STEP 1: CONSULTATION

We customize our services with each client to create a plan that is best suited to meet the needs of your pet. Cupid Pets wants to build a lasting relationship with you and your pets. Before we accept any new client, we require an in-house consultation with one of our owners to learn about your pet’s needs, the layout of your home, test any alarm systems, and to answer any questions you may have about Cupid Pets’ business policies. There is no charge for this initial consultation.

STEP 2: DEVELOP A PROFILE FOR YOUR PET

A profile is developed for each pet that describes his/her routine, medical history, temperament, and the location of supplies so that your dog walker/pet sitter will have at hand what he/she needs to keep your pet happy, healthy and safe during the visits. For health purposes, our walkers and pet sitters only feed your pets food or treats that you provide.

The profile sheet will include your dog’s likes and dislikes, favorite toys, and favorite places to be pet so that our walkers and pet sitters can really get to know your pet’s personality and ensure each pet is happy during the visits. Cupid Pets will conduct a brief behavioral analysis of your pet to ensure suitability for dog walking/pet sitting services. We will also take detailed notes and photos of your pets which are subsequently uploaded to his/her online profile.

STEP 3: ASSIGN A WALKER/PET SITTER

Following this orientation, we will assign your dog walker/pet sitter that will best fir your schedule and pets. Animals love routines. We want both you and your pets to know what to expect. We make every attempt to provide you with service from the same dog walker/pet sitter at the same time each day. We conduct all of our visits within a two hour time interval that is discussed with you during the time of reserving your visit.

All of our dog walkers and pet sitters are insured through Business Insurers of the Carolinas. All of our pet sitters and dog walkers undergo a background check which includes: a state criminal search, residency history, social security verification, and a nationwide sexual offender index search. Disqualifiers for hire by Cupid Pets on the background check results include any form of violent crime as well as any form of theft or shoplifting. All other results are carefully reviewed on a case-by-case basis before determining if an applicant is hired.

Our pet sitters and dog walkers are encouraged to develop a personal, professional relationship with our clients, so you know the team caring for your pets. If at any time during the course of our providing service to you, you wish to meet any of the pet sitters or dog walkers we assign for your requested service, we will happily arrange a meet and greet at no cost to you.

STEP 4: WHAT WE NEED FROM YOU

At the initial new client orientation meeting, we ask that you provide us with:

  • Two sets of working keys. We will provide key chains and a code. For security purposes, no name or address will be put on the keys. One set will be provider to your dog walker/pet sitter. The second set of keys will be placed in a lock box in our home office for future pet sitting or dog walking service requests.
  • Emergency contact information for yourself and 1-2 other contacts.
  • A list of items you plan to leave out during dog walker/pet sitting visits.
  • Veterinary contact and medical information (allergies health conditions).
  • If applicable, trip information, including hotel contact information and if you plan to have visitors at your home while you are away.